Refund Policy

Who handles payment

Studio Pro purchases on Eaglercraft Studio are processed by Paddle as Merchant of Record. For those transactions, Paddle is the seller for payment and tax purposes.

Refunds for Paddle transactions are issued through Paddle's refund mechanisms. We do not send independent cash, bank, or wallet refunds outside Paddle for a Paddle purchase.

Canceling a subscription

Week, Month, and Year plans renew automatically. VIP Week renews every 7 days at $2.99. Cancel anytime before the next renewal from Dashboard → Account → Manage billing (Paddle customer portal). After you cancel, you keep Pro access until the end of the period you already paid for, unless a refund is approved.

When we approve refunds

We want purchases to feel fair. We generally consider refunds when:

• You were charged after a failed cancellation attempt and contact us promptly with proof.
• There was a duplicate charge for the same plan.
• Checkout completed but Pro access never unlocked and we cannot restore it within a reasonable time.
• You request a refund within 14 days of the initial purchase and have not made substantial use of Premium-only features (case-by-case).

When refunds may be declined

We may decline a refund when:

• You simply changed your mind after extensive use of Premium-only tools.
• The charge is for a renewal you did not cancel before the renewal date.
• The request is for a free referral week or other non-paid entitlement.
• We detect abuse, chargeback fraud, or terms violations.

How to request a refund

Email [email protected] with subject "Refund request" and include: account email, plan (Week / Month / Year), approximate purchase date, Paddle receipt or transaction id if available, and a short reason.

We aim to reply within a few business days. If approved, the refund is processed via Paddle to your original payment method; timing depends on your bank or payment provider.

Chargebacks

Please contact us before filing a chargeback so we can help. Unjustified chargebacks may lead to account suspension.

Consumer rights

Nothing in this policy limits mandatory consumer rights in your country or region. If local law requires a longer cooling-off period or different remedy, that law applies.